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• Walnut Creek, OH
• Sugarcreek, OH
• Plain City, OH
• Waynesville, OH
• Middlebury, IN

Order FAQ - Terms and Conditions

Is my Transaction Secure?

All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased, all costs assigned to the order. This invoice will be sent to your designated email address.

Problems Adding to Cart? Cookies must be enabled within browser settings, more information here for enabling cookies. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referrers turned off. Norton Internet Security when set to not report HTTP Referrers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referrer, almost a catch-22. Just turn referrers on by: Advanced Options / Privace Tab / Referer

Order Status

Order status may be checked by contactingc us. Telphone: 330-893-2926. Please include your shopping cart generated invoice tracking number. Or log in to your account.

Canceling an Order

We cannot cancel an order once it has been shipped. Back orders may be cancelled contacting us. Or by Tel: 330-893-2926.

Shipping

DHGroup.com ships via UPS and USPS. Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will email you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of the respective shippers. UPS shipping rates are quoted in real time with current available UPS shipping methods and rates available to you wherever you may be located. Handling charges may apply.

Payment

DHGroup.com accepts Visa, Master Card and Discover. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. Your credit card will not be charged until the day of shipment. DHGroup.com also accepts money orders, but no personal checks.

Sales Tax

There is a 7.00% sales tax charge for any order delivered within Ohio.

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