IS MY TRANSACTION SECURE?
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased, all costs assigned to the order. This invoice will be sent to your designated email address.

Problems Adding to Cart? Cookies must be enabled within browser settings, more information here for enabling cookies. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referers turned off. Norton Internet Security when set to not report HTTP Referers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referer, almost a catch-22. Just turn referers on by:

Advanced Options / Privace Tab / Referer

Customer Service Center »

HOW TO PLACE YOUR ORDER:

Refer Here For Shopping Cart Help »


ORDER STATUS:

Order status may be checked by Contacting Us. Or by Tel: 330-893-2926. Please include your shopping cart generated invoice tracking number.


CANCELING AN ORDER:

We cannot cancel an order once it has been shipped. Back orders may be cancelled Contacting Us. Or by Tel: 330-893-2926.


Shipping:

DHGroup.com ships via UPS and USPS. Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will email you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers. You can choose for all continental United States addresses:


• UPS Ground
• UPS 2nd Day Air
• Food Goods Only - UPS Second Day Air',
• Jewelry Only - Standard Ground
• Gift Certificates / Coupons Only
• Events Only
• Customer Pick-up

Select the appropriate shipping method for your purchase. Regardless of your shipping selection, the appropriate shipping charges will be applied to your order during process. We will contact you with any changes or for confirmation purposes. Arrival time for standard ground shipments is dependent on the distance of the package destination. DHGroup.com does not deliver on Saturday, Sunday or national U.S. holidays. DHGroup.com does not deliver to post office boxes except in the case of shipments to military bases.


Payment:

DHGroup.com accepts Visa, Master Card, Discover and American Express. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. Your credit card will not be charged until the day of shipment. DHGroup.com also accepts money orders, but no personal checks.


Sales Tax:

There is a 7.00% sales tax charge for any order delivered within Ohio.

OUR POLICIES

ORDERS POLICY:

The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute DHGroup.com's acceptance of the order. DHGroup.com has the right to refuse shipment without any prior notification.

Return Policy:

No returns with/out prior authorization. Damaged items must be reported to carrier upon receipt. All returns subject to a 20% restocking fee. Shipping charges on returned items will be assumed by the purchaser.

OUR PRIVACY POLICY:

Privacy is one of the hottest issues today, on or off the Internet. We are aware of these concerns and want you to feel as comfortable shopping at our website as you do in one of our stores. We have developed a privacy statement to demonstrate our strong commitment to online privacy, in support of how much we value our customers and visitors to our website.

Dutchman Hospitality believes that your personal information - including your purchases, email and residential addresses, and credit card data - belong to you. We collect this type of information when you provide it to us, but we do not rent or sell information concerning our customers to third parties.

We maintain a strict never share policy with your information. We know we must earn your trust and intend to keep your trust forever.

We use secure socket layer (SSL), Thawte 120 bit encryption to protect the transmission of information you submit to us when you use our secure online forms.

If you send us an email, you should know that email is not necessarily secure against interception. So, if your communication includes sensitive information like your bank account, charge card, or social security number, and you prefer not to use one of our secure online complaint forms, contact us by postal mail or telephone rather that email.

E-Mail Lists:

Anyone may subscribe to our mailing list by either purchasing an item, or requesting subscription via email. DHGroup.com will occasionally send e-mail to our customers to inform them of sales, special offers or other relevant news concerning our website. We do not send unsolicited "spam" mail to anyone on our customer list. Anyone may unsubscribe to this list by using the "unsubscribe" option at the opt-in list signup location, or by clicking the opt-out link on the footer of one of the mailings.

Disclaimer:

In no event is any employee of DHGroup.com, liable for any direct or indirect damages relating to any of the products sold on this website.

Links:

You hereby acknowledge that any link to another site which is owned or operated by a third party is not our responsibility, whatever the products or content of the other site.

Copyrights:

All content, material, artwork, graphics, logos, photographs and text are the sole property of DHGroup.com. No material from this site may be copied, transmitted, reproduced or modified without the express written consent of Dutchman Hospitality Group, Inc..